Refund Policy

Hicopia Refund & Exchange Policy

At Hicopia, we strive to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, we offer refunds, exchanges, and replacements for eligible items.

1. Refund Policy

Eligibility for Refunds

✅ You may request a refund within 30 days of delivery if:

• The product is unused, in its original packaging, and in resalable condition.

• The product is defective, damaged, or incorrect upon arrival.

❌ Non-Refundable Items:

• Personalized/custom-made products (unless defective).

• Opened software or digital downloads.

• Products damaged due to misuse.

Refund Process

1. Contact Us – Email service@hicopia.com with:

   • Your order number.

   • Photos/videos of the issue (if applicable).

2. Return Approval – We’ll review and provide a Return Authorization (RMA) if eligible.

3. Ship the Item Back – Send it to our return center (address provided in the RMA email).

4. Refund Issued – Once received and inspected, we’ll process your refund within 5-10 business days to your original payment method.

Note: Shipping costs are non-refundable unless the return is due to our error.

2. Exchange Policy

Eligibility for Exchanges

✅ Exchanges are available within 30 days for:

• Defective or damaged products.

• Incorrect items shipped by Hicopia.

• Size/color exchanges (subject to stock availability).

How to Request an Exchange

1. Email Us – Contact service@hicopia.com with:

   • Your order number.

   • The reason for exchange + preferred replacement item.

2. Return the Original Product – Follow the provided return instructions.

3. Receive Your Replacement – We’ll ship the new item once the return is processed.

Note: Exchanges may take longer than refunds due to shipping and stock availability.

3. Damaged or Defective Products

If you receive a damaged, defective, or incorrect item:

1. Do Not Discard – Keep all packaging and take clear photos/videos of the issue.

2. Report Within 7 Days – Email service@hicopia.com with:

   • Order number.

   • Photo/video evidence.

3. Fast Resolution – We’ll either:

   • Send a free replacement immediately (no return needed for low-cost items).

   • Provide a prepaid return label for high-value items before shipping a new one.

Note: For missing parts, we may ship the missing components instead of a full replacement.

4. FAQ

❓ How long do refunds take?

• Credit card/PayPal: 5–10 business days after we process the return.

• Bank transfers: 7–14 business days (varies by bank).

❓ What if my return is lost in transit?

• We recommend using tracked shipping. If lost, the refund depends on the courier’s investigation.

❓ Can I exchange for a different product?

• Yes, if the price difference is covered (we’ll invoice or refund the balance).

❓ Do you cover return shipping?

• Yes, if the return is due to our error (e.g., wrong/damaged item). Otherwise, the customer pays return shipping.